Contact Form Covid-19 – SimpleHandrails.co.uk
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Covid-19

COVID-19 & SimpleHandrails.co.uk 

As of 23rd March 2020, we will be doing regular updates to this page to give up to date information about how our business is being affected. 

All deliveries are currently running as normal at approximately 5 working days on any stocked item. For any custom items, there may be a delay however everything is running as normal for now. This is subject to individual jobs and their requirements so please get in touch if you need more information. 

Our factory is open as normal. 

Our office is closed physically, however we have a dedicated team of office staff working extra hours on shift patterns from home. Our live chat and email service remains exactly the same. Due to limited on-site office staff, all calls may not be answered immediately but we will respond to all emails. 

Our priority is to look after our staff and customers as always. If you are vulnerable and/ or self-isolating- our deliveries are all contact free!

If you require a product in a hurry- we have waived all our express delivery charges, so please talk to us.

We will continue to work like this for as long as we can get hold of supplies. If our suppliers begin to struggle, there may be a delay on certain products but all will be advised on this dedicated page of the website. 

Delivery companies are all working as normal at present. We are noticing slower back of house operations with them so if there is an issue please bear with us. We are finding that there are no next day deliveries and issues with the tracking scanning but parcels are getting there.

Most importantly, please stay safe and look after your friends, family and elderly. We're in this together. 

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